Refund policy
Our guarantee to you...If for ANY reason you are unhappy with the products you received, please send them back within 14 days of purchase for a full refund, NO questions asked! It is our way of assuring you that we guarantee you'll enjoy our products.
And if you do not, then we will do everything to make your business experience with TC Bauer Company the most enjoyable. We are proud of the fact that you have up to 14 days to return merchandise. There is a 15% Restocking Fee for all returned items.
Returns within our policy are not questioned for any reason. When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and complaints and assists us in developing better products. When returning items you have three available options:
- You may exchange it for something else
- You may ask for a TC Bauer Company store credit redeemable on your next order
- You may ask for a refund to your credit card.
PLEASE NOTE We are unable to accept returns for international orders, custom blended orders, or materials that have been mixed or blended together with other ingredients. Due to the nature of Essential Oils, Massage oils, Natural Perfumes, etc. we are unable to accept returns and still guarantee purity of product to our customers. All sales of oils and medicinal blends are final.
All shipping charges incurred for returning merchandise to TC Bauer Company is the sole responsibility of the customer, unless it is the error of TC Bauer Company. For questions concerning returns please contact us at 773-583-4850 or at shipping@tcbauerco.com
To our customers in Alaska, Hawaii & Puerto Rico: Please inquire with us regarding shipping rates, as they tend to vary.